When gaming starts shifting from entertainment to a problem, it's time to act. Kiraya is committed to standing by you and ensuring a safe, enjoyable gaming experience.
If you feel like you're losing control of your gaming, reach out to our support team right away.
Go to SupportKiraya offers several free tools to help you stay in control of your gaming experience.
Set your own daily, weekly, or monthly deposit limit. Once it's in place, you stay in full control.
Decide in advance how long you want to play in a single session. When the time is up, the system will automatically alert you and end the session.
Once you've lost a set amount, no further bets will be accepted. This feature protects you from exceeding your loss limit.
Give yourself a break for 1 day, 1 week, or 1 month. During this time, you won't be able to log in or place bets.
Request a long-term break lasting 6 months to 5 years. Your account will be completely inactive for the entire duration.
Receive a pop-up notification every 30, 60, or 90 minutes showing how long you've played and your win/loss summary.
Playing at Kiraya should be more than just wins and losses — it should be an enjoyable experience. But there are times when the boundaries of responsible gaming get crossed, and gaming stops being entertainment and starts causing financial and emotional stress.
Kiraya believes every player should know their limits. Responsible gaming isn't about playing less — it's about playing smart. We want every visit to kiraya to be about fun, not fear.
Online gaming is growing rapidly in Bangladesh, and new players often don't realize when they've crossed the line. That's why Kiraya has been working from the start to build a culture of responsible gaming.
Gaming is just a form of entertainment. Never think of it as a source of income or a way to solve financial problems. No one can guarantee a win.
Gaming addiction doesn't happen overnight. It gradually starts affecting your life. Watch out for these warning signs:
If you notice two or more of the above signs, don't wait — get help now. The sooner the problem is addressed, the better.
Responsible gaming comes down to building a few simple habits. Kiraya helps you stick to them:
Decide how much you're willing to spend before each session and stick to that limit — whether you're winning or losing.
Decide how many hours you'll play each day. Set a timer — and take a break when it goes off.
Avoid playing when you're feeling down, lonely, or stressed. It's harder to make good decisions in that state.
You can't win every bet. A loss doesn't mean you have to chase your money back. Sometimes walking away is the best move.
Keep your Deposit Limit, Session Timer, and Reality Check active. These tools are built to support you.
Check whether any of the following apply to you:
Are you regularly spending more than your set budget on gaming?
Are you keep playing hoping to win back what you've lost?
Are you being dishonest with family or loved ones about your gaming?
Feeling restless or anxious when you're not playing?
Are you gaming with borrowed money or dipping into your savings?
Is gaming affecting your work, studies, or relationships?
Please reach out to the kiraya support team. We won't judge — we're just here to help.
If you are at high risk, consider self-exclusion or reach out for support services.
Log in to your account.
Go to "Account Settings" — "Responsible Gaming" menu.
Select your preferred tool and set your limits.
Save. Changes will take effect immediately.
Set your own daily, weekly, or monthly deposit cap. Decreases take effect immediately; increases take 7 days to apply.
Set a maximum amount per bet. No bet above that limit will be accepted. Smaller bets are safer in the long run.
Once you've reached your loss limit, no further bets will be accepted. The limit resets at the start of the next daily or weekly cycle.
You will be logged out automatically after a set time. You can also enable Reality Check pop-ups to keep track of how long you've been playing.
Take a break for 1 to 42 days. During this period, deposits and bets will not be permitted. Your account reactivates automatically once the period ends.
Deactivate your account for 6 months to 5 years. If you attempt to open a new account during this period, kiraya will block it.
Now that you know the principles of responsible gaming, join Kiraya with confidence. Use our protection tools to stay safe.